|A huge thank you to Flora Niche for going above and beyond to deliver my order.
Your efforts give a renewed faith in customer centricity and going the extra mile.
Keep up the fabulous work
|Dear Kariemah and Liane,
I am writing this letter as a humble note of appreciation for the outstanding customer service.
With my grandmothers 85th birthday approaching and having a heart failure a few days before her birthday I thought it best to send her a bouquet of pink flowers to make up for not been there to celebrate her special day. In all anticipation I was waiting for the call to say thank you for the flowers but without any hope the day passed and I had to call and just wish her happy birthday without flowers…Calling Liane she got on the case and said that the flowers will be delivered on Tuesday. So as a precaution I called Tuesday to confirm that the flowers will be delivered and in all excitement I was waiting for the text message only to find out that again no delivery was made. With all your help the flowers was finally delivered Wednesday. But the best part came on Thursday when another delivery came to say sorry and to show what good service was all about including a discount and box chocolates!
It goes without saying I lost hope but you have certainly rise to the occasion, and for that I have to say sorry that I doubt you but thank you for showing that you pride yourselves in delivering good service!
I am really pleased with the attention to detail and understanding that I have received from you both. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.
Keep up the good work.
Ps. my mother says a huge big THANK YOU for the treat!
Dr. André Bester|
|I just wanted to thank you for delivering a beautiful bouquet to my Mum today, with lovely fresh flowers and exactly like the picture!
I really appreciate this brilliant service
|I am absolutely delighted to have discovered Flora Niche Online Florist, I have sent flowers to Maputo, remote farms in KZN, pretoria and Cape town and am absolutely stunned at the professionality and quality of the service and the products delivered. I am located in Namibia and far removed so this has now become my Go-to service to reach all my loved ones on special occasions and have ONLY been impressed - highly reccommended, and so grateful for the wonderful service! thanks guys!! Karmen van Wyk|
|Hi, thank you so very much for spoiling my mom with her St Joseph’s lilies on her birthday and the trouble you went to. Your service was AMAZING!!
love & warmth
|Hi there, we recently moved to a small little village in the south of Namibia very far from our family in Cape Town and Maputo - and in the past week you guys helped me so much by getting gorgeous flower arrangements and gifts to loved ones for a new baby (Cape Town), Father's day (Hout Bay) AS WELL AS A BIRTHDAY in MAPUTO!!
Wish I'd know about you sooner!! but will ALWAYS use your services from now on!! Thank you you are FANTASTIC!!
Karmen Van Wyk|
|Thank you for your great service. You guys rock!
|Thanks so much for the wonderful service received will certainly make use of your services in the future
I must compliment you on your flowers for mothers day it looked amazing and beautifull, I wish I was the lucky one for mothers day to receive nice flowers like that and we got a lot of compliments from people we delivered for you.I am the lady doing your account.Have a wonderfull day and I will definetly send people to you for flowers.
|Hello Flora Niche, Many thanks for your good service as usual :-) JB|
|"I just wanted to thank you for the care and thought you put into the
flowers I ordered for my girlfriend last week. Ordering from the UK I was
worried they might not look like the picture.... They even looked better!
And the card was so carefully written out too.
Thanks for helping to make her day!"
|I would like to let your company know that your services are outstanding. My wife received her flowers in good order and time. Considering I organized everything via a iPhone literally sitting out in an oil field in the Saudi dessert.
I will be sure to utilize your services again in future, and recommend your services to people.